Returns & Exchanges

How do I return an item?

Please contact customer service on +44 (0)207 033 7371 for more information on returning an item. Thank you.

Returns Policy

As all our new equipment is (unless stated otherwise) unopened; we do not sell on a 'sale or return' Basis.Please be sure that the equipment you are ordering in what you require and is suitable for your purpose (We are happy to advise). We reserve the right to make a restocking fee for goods correctly supplied or pre ordered (we reserve the right to charge a restocking fee 7 days after goods have been ordered, this fee is a minimum of 10% but may vary from manufacturer to manufacturer) and will only accept goods in new condition, in their original packaging with all components intact with the unused warranty paperwork. All returns must be accompanied by the original sales invoice. Please Note that we do not refund Carriage costs unless the goods were incorrectly supplied.