How do I return an item?
Please contact customer service on +44 (0)207 033 7371 for more information on returning an item. Thank you.
As all our new equipment is (unless stated otherwise) unopened; we do not sell on a 'sale or return' Basis. Please be sure that the equipment you are ordering is what you require and is suitable for your purpose (We are happy to advise). We reserve the right to make a restocking fee for goods correctly supplied or pre-ordered (we reserve the right to charge a restocking fee 7 days after goods have been ordered, this fee is a minimum of 10% but may vary from manufacturer to manufacturer) and will only accept goods in new condition, in their original packaging with all components intact with the unused warranty paperwork. All returns must be accompanied by the original sales invoice. Please note that we do not refund carriage costs unless the goods were incorrectly supplied.
Distance buying regulations provide a cooling-off period (not a try before you buy period) and a right to cancel your order should you decide not to complete the transaction. The cooling-off period begins the day after your goods are received and ends 14 working days later. The regulations require the customer to contact us in writing to notify us of the intent to cancel/return the goods. We cannot accept returns/cancellations if we have not been notified in writing before this period has lapsed. Email is an acceptable way to notify us and we will confirm that we have received such communication. If an order is cancelled within this cooling-off period we would expect the goods to be returned to us before we process any refund. We do not refund carriage costs. We also expect goods to be returned in pristine condition with the original packaging and contents and must not be used in a way that constitutes acceptance by the customer.
If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to Peartree Photo at your own cost. The goods must be returned to the address below and you must take reasonable care to ensure the goods are not damaged in the meantime or in transit.
Address for return of goods