Privacy Policy

Last Updated 22 May 2018

Privacy Policy
Please be aware of the following information when using this website:

INTRODUCTION

We, Peartree Photo Limited. (the “Company”), are aware about privacy issues that occur during the usage of products, services and websites. Therefore we strictly follow the all data protection procedures regarding the full security of your personal information. Our privacy policy applies to:

using the Company’s products and services;
visiting the Company’s websites;
visiting any other linked pages or application services offered by the Company.
By doing all of the above actions you confirm that you accept our Privacy Policy.

The following Privacy Policy covers handling of personally identifiable information (“Personal Information”) collected by the Company when you use our products and services.

COLLECTION AND USE OF INFORMATION

While you are visiting our website or using our products, services or software, we may collect and use different types of information about you. This information is used only for fast and efficient rendering of our products and services to our customers. In addition, we may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications.
Let us clarify the exact meaning of “Personally Identifiable Information” and “Non-Personally Identifiable Information”.

“Personal Data” or “Personally Identifiable Information/Data” (PII) is any data that could potentially identify a specific individual. Any information that can be used to distinguish one person from another can be considered as PII.

“Non-Personally Identifiable Information/Data”, also known as “de-identified” (de-identified data is information that does not actually identify an individual) or “anonymized”, is any information that may correspond to a specific person, account, or profile, but is not sufficient to identify, contact, or locate the person to whom such information pertains. This type of information is frequently used for research, statistical, or aggregation purposes.

PERSONAL INFORMATION WE COLLECT

Information provided by you

You will be required to provide your Personal Information (PII) at our website or in any other way. This information is:

Login and password;
Name;
Contact details (such as email address);
Communication with Support (via emails, chats or calls).

Information provided by you will be used only for:
Creation of an account;
Customer support CRM system;
Continuous improvement of our services;
Emails informing about news, updates etc.;
Providing customer support and responding to customer requests;
Resolving disputes and protecting our rights, enforcing our policies, and complying with laws.

This data enables fast and efficient rendering of our products and services to our customers. In addition, it is used for communication purposes, such as notifying you about product updates or special offers.

User information is not complemented by information from other sources.

Once you purchase our software, the information collected by our software is linked to your personal information and can be used to handle any technical, product, or customer support requests that you may send to us.

Information Collected Automatically

In addition to information you enter yourself, we may collect some information automatically for optimizing your experience when using our product and improving the product itself, including:

Device information;
User configuration information;
IP addresses;
Cookies;
Browser information.
This data is used for the following purposes:

Finding out how many people visit our website and how frequently;
Learning how many people use our products and services;
Finding out which products and services are used more frequently than others;
Collecting some other statistical information.

Information Collected via Email:

Occasionally you will receive customer satisfaction surveys via email where you will be asked to provide us with your opinion and some additional personal information. It will be used solely by us for our internal usage to improve our products and services, overall, making your user experience better.

Information that is Collected and Provided by Third Parties:

Some of your Personal Information, such as your name, email address and other information (like the type of transaction you made, it’s price, etc.; please note that we don’t collect information about your credit card number or other sensitive data), may be collected and provided to us by third parties, such as Worldpay©, PayPal©, Volusion© .To make your investigation easier, we would like to provide you with the links to third-party policies:
Worldpay Privacy Policy
PayPal Privacy Policy
Volusion Privacy Policy

Data Retention

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. We may keep certain information even after you stop using our services if it is necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce this agreement.

We may retain your Personal and/or non-Personal Data even after you stop using our services and your account becomes inactive in our system.

We retain this information to protect our Company in disputes and proceedings, to comply with legal obligations, meet regulatory requirements, etc. In addition, if you would like to use our services again in the future, it is easier for us to perform remote assistance when we already know the specifics of your computer and how we have helped you before.

If you wish to cancel your account or request that we no longer use your information to provide you services contact our Customer Support at info@peartreephoto.com

DATA SHARING

We respect and protect your private information. That is why we restrict access to Personal Information of our Customers to Company employees, contractors, and agents who need this information to perform their job duties. Those who have access to Personal Information are subject to strict contractual confidentiality obligations. We cannot ensure absolute security. There is no guarantee that information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
To ensure this, we use standard contract clauses, rely on the European Commission’s adequacy decisions about certain countries, as applicable when transferring data to other countries. For example, we may share your non-identifiable information in the event of business transfer, if it will be required by law etc.

Sharing Your Personal Information

We may share your Personal Information only in the following cases:

Affiliates: In some cases we may closely cooperate with some companies and/or businesses, and may require your Personal Information for various transactions with these partners.
Agents: We may employ other companies to act as intermediate parties for us; therefore, we may share our customers’ private information with them. These agents will not use your information for purposes other than assisting us.
Business Transfers: Customer information is a business asset of the Company. Therefore, when the Company becomes owned by a third party as a result of a merger, acquisition, reorganization, or bankruptcy, customer information may be passed to this third party as well.
Protection of the Company and Others: It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities and institutions to disclose your Personal Information. We may also disclose information about you if we determine that such disclosure is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users.

With Your Consent: You will be informed about other possible cases of sharing your Personal Information and will have the right to prevent this.
Peartreee Photo does not sell, rent, or trade your Personal Information to anyone.

TRACKING TECHNOLOGIES

Through the use of “cookies” and other technologies, we may collect data in order to, among other things, make it easier to navigate through our websites and to optimize the user experience across multiple devices.
This data may include, but is not limited to the following:

The website that referred you to us;
The web pages you viewed on our site;
The advertisements you viewed and clicked on at our site;
Coupon activity including the types of coupons that you choose;
Store your preferences such as volume control or high game score;
Display content based upon what you view on our site to personalize your visit.
The amount you paid when buying our products and services. This information is anonymized, so we don’t know that was exactly you or someone else, we just know the total amount that we received. We need this information to keep internal statistics.
Peartree Photo supports the development of a “do not track” standard. At this time our sites do not respond to DNT mechanisms. Once a standardized “Do Not Track” (DNT) feature is released, we intend to adhere to the browser settings accordingly.

Cookie policy
Like almost all websites, this site uses “cookies” – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised usage data to third party applications like Google Analytics.
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

SECURITY

Security of your information is very important to us, and we do our best to secure your information. But remember that the Internet is not a secure environment, so we encourage you to be vigilant about protecting the confidentiality of your information.

We have implemented a number of security features throughout the Company’s websites that are intended to help prevent the unauthorized release of or access to the user information we collect online.

As we described above, we collect different kinds of information. Specifically, it is Personally Identifiable Information and non-Personally Identifiable Information. Each kind of information has its own appropriate level of protection. For example, there is no need to protect non-Personal Information with the highest level of security.

To protect your Personal Information, we restrict access to it to Company employees, contractors and agents who need it to perform their job duties. In addition, those who have access to Personal Information are subject to strict contractual confidentiality obligations and may be disciplined or have their contracts terminated if they fail to meet these obligations.

We protect your information by using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. Nevertheless, no one can guarantee absolute protection of your Personal Data. You must also do your part in protecting the data, systems, networks, and services that you are using.

Please be aware that we are not responsible for the privacy policies of other websites and services that may be linked from our website.

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us at info@peartreephoto.com

CHANGES TO THIS POLICY

We may change this Privacy Policy. The “Last updated” section at the top of this page states when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on this page. Your use of the Peartree Photo services following these changes means that you accept the revised Privacy Policy. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and share your Personal Information.